Returns & Exchanges

At Klatch Coffee, we strive for excellence in every roast, but if you are not completely satisfied with your purchase, we offer a 30-day window for returns on non-perishable items and resolution for coffee quality concerns.

Return Process

• 1.
  Contact Support

  Email our customer service team within 30 days of your order date with your order number and the reason for your return.

• 2.
  Receive Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label if applicable.

• 3.
  Package Your Item

  Securely pack the unused merchandise or equipment in its original packaging, ensuring the RMA number is clearly marked on the outside of the box.

• 4.
  Processing & Refund

  Once your return is received and inspected at our roastery, we will process your refund or exchange within 5-7 business days.